Shipping policy
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide! Check out our Shipping Rates below for your region. Please check out our international websites at www.neonverses.com. New Zealand orders can be placed through our www.neonverses.com site.
SHIPPING RATES
We work with our courier partners to offer you the best shipping rates worldwide! Check out our shipping rates below.
|
Destination |
Rate |
|
Australia |
FREE standard shipping |
|
Rest of the world standard shipping |
Standard shipping rate will be applied at checkout. |
HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive a tracking number to follow from our door to yours. Please contact info@neonverses.com.au if you have any trouble with this tracking.
I HAVEN’T RECEIVED MY ORDER, WHAT DO I DO?
Your neon order should arrive between 10-15 business days (standard orders). If you are still waiting for your order or believe some of your order may be missing, please contact infor@neonverses.com.au with your query.
WHY HAVE I ONLY RECEIVED PART OF MY ORDER?
If you purchased multiple items in your order, they may be delivered in separate deliveries over a couple of days depending on your courier. Please contact info@neonverses.com.au if you believe some of your orders may be missing.
HOW MUCH WILL I BE CHARGED FOR CUSTOMS TAX?
No Duties or taxes will be required in Australia.
Other locations: Depending on the destination country, you may need to pay overseas customs duties, foreign taxes or other fees that may be imposed. Unless otherwise stated, it is the customer’s responsibility to pay any overseas customs duties, foreign taxes or other fees that may be imposed. For more information on taxes, duties and customs regulations please contact your local customs office directly. Orders returned to our warehouse due to unpaid customs duties/foreign taxes will be re-sent to the customer at their expense. Refunds and cancellations will not be made due to a customer’s non-payment of any relevant customs duties, foreign taxes, or other fees.
If you decide not to pay for the customs fee, the parcel will eventually be returned to our factory. Please note, this will void your ‘100% money back’ on-time guarantee.